frequently asked questions
We're excited to have you here and we want to make sure you have all the information you need. Below you'll find some of the most common questions we receive.
WHEN WILL MY FIRST CRATE SHIP?
Your first crate will ship in 1-2 business days. Subsequent crates will ship in the 1st or 3rd week of the month depending on when you ordered. For holiday shipping, please allow for 3-4 business days.
CAN I PAUSE OR CANCEL MY SUBSCRIPTION ANYTIME?
You can! You can pause, skip, or cancel your membership at any time. Just log-in to your account to manage your subscription preferences.
DOES MY MEMBERSHIP AUTOMATICALLY RENEW?
Yes, your membership will automatically renew at the next billing period. Don't worry, you can pause, skip, or cancel any time before this and we will always remind you three days ahead of your next bill date.
